Contact Us
This page explains how to reach the editorial team behind Non Gamstop Casinos, what we can realistically help with, and where to go instead when your question belongs with a casino, a regulator or a support organisation. Most messages we receive fall into one of three groups: a correction to something we have published, a question about how a bonus or withdrawal rule works, or a request about gambling harm. Each needs a different route, and sending the right one saves you time.
What our team can help with
We are an independent research and comparison publisher covering new casinos not on GamStop for readers in Great Britain. We do not operate a casino, hold player funds, process payments or run customer accounts. That shapes what a message to us can achieve.
- Corrections and outdated information. If a bonus percentage, wagering requirement, currency or payment method on our pages no longer matches what the operator publishes, tell us what you saw and where. We re-check the operator's own terms before amending.
- Questions about terminology. Wagering multipliers, game contribution rates, maximum bonus bets, bonus cashout caps and KYC checks are the subjects readers ask about most. We can explain how they generally work.
- Suggestions for coverage. A newly launched site you think we have missed, or a feature comparison you would find useful.
- Commercial and partnership enquiries. Handled separately from editorial, and answered by people who have no say over rankings.
What we cannot do: release a held withdrawal, overturn a closed account, recover a lapsed bonus, mediate a dispute on your behalf, or confirm that any particular site will pay out. Those are matters between you and the operator, and then between you and whichever authority licenses it.
Where to send each type of enquiry
| Your question | Best route | Why |
|---|---|---|
| Factual error on a review or comparison | Our editorial inbox, with the page and the detail you dispute | We control the copy and can correct it |
| Missing deposit or delayed payout | The casino's own support, in writing, then its complaints procedure | Only the operator can see your account and transaction log |
| Unresolved complaint against an operator | The alternative dispute resolution body named in that casino's terms | Independent of the operator and of us |
| You want to stop gambling | GAMSTOP, GamCare or the National Gambling Helpline | Trained support, free and confidential |
| Advertising or affiliate contact | Commercial enquiries, kept away from editorial | Rankings are not for sale |
How to write a message we can act on
- Name the page. A link or the exact heading is enough.
- Quote the line you are questioning, word for word if you can.
- Say what the correct position is and where you saw it — usually the operator's terms and conditions page.
- Include the date you checked. Offers change frequently, and a claim that was accurate in one month may not be in the next.
- Leave out account numbers, card details, passwords or copies of identity documents. We never need them, and you should never send them to a publisher.
We read everything. We do not promise a reply to every message, and we do not answer questions that amount to asking which casino will pay you the most.
Before you contact us, check the disclosure
Non Gamstop Casinos may earn commission when a reader opens an account through a link on this site. Those arrangements fund the research, and they do not decide which sites appear or in what order. If you contact us to challenge a ranking, that is the honest answer you will get: we will explain the reasoning, and a commercial relationship is not part of it. You can read more about the people and method behind the site on our editorial background page.
The sites readers ask about most
Because the same names come up repeatedly in our inbox, here is where each stands and what we would want you to know before writing to us about them. Full detail sits on our comparison of non GamStop casinos; these summaries cover the points that generate questions.
Betmica
Top of our current list and the one that produces the most correspondence, largely because of the size of the headline offer: a welcome bonus advertised at 570% up to £5,700 plus 270 free spins. The sterling denomination matters for British readers — it removes the conversion step that trips people up elsewhere. Our editorial rating is 10.0, which reflects breadth of slots, live dealer availability and the clarity of the signup flow, not any test of payouts. The limitation is plain: a bonus of that multiple carries wagering and maximum-bet conditions that decide whether it is worth taking, and the cashout cap is the number to find before you deposit. A large percentage is not the same as a large expected return.
Kibet
We rate Kikibet 9.9 and readers usually contact us about its 350% up to £5,555 offer with 300 free spins. It sits high because the sportsbook and casino run alongside each other, which suits readers who want accumulators and in-play markets in the same place as slots. The drawback we flag most often is that free spins on this kind of package are typically released in daily tranches on named games, with their own expiry — so the headline spin count is rarely available all at once.
Betninja
Also 9.9. The appeal here is a flatter, easier-to-read offer: £1,000 bonus and 100 free spins for new players, without the four-figure percentage that makes other packages hard to evaluate. That makes it a sensible reference point when you are comparing terms. Against it, the smaller headline means proportionally less bonus credit on larger deposits, and minimum qualifying deposits still apply. We have no independent evidence of its withdrawal speeds and do not present any.
Others in the list
WinnerIsland (welcome bonus up to €1,000 plus 100 free spins) and Smash Casino (600% up to €10,000 slots package) are euro-denominated, so British readers should expect conversion on deposit and withdrawal. Zombillion advertises 250% up to £4,000 plus 200 free spins in sterling. Nightluck lists €6,400 plus 280 free spins at 805%, Rivo a 1000% up to €10,000 slots package with 25% cashback, and Daytonaspin 255% up to £4,500 plus 255 free spins. CoinPoker's 150% up to $2,000 is dollar-denominated and poker-led rather than slots-led. In every case the advertised figure is the operator's own; conditions govern it.
Money questions we answer regularly
Taking part costs whatever you deposit, plus whatever the bonus terms oblige you to stake. Minimum deposits at sites of this kind commonly start in the £10 to £20 range, but check the cashier rather than the advert. Beyond that:
- Debit cards — the usual route for UK customers; deposits are instant, and refunds to card can take several working days.
- Bank transfer — slower in both directions, sometimes the only option above a certain withdrawal size.
- E-wallets — generally the quickest withdrawals once verification is complete. PayPal is not commonly offered by operators outside the Great Britain licensing system, so verify before relying on it.
- Prepaid vouchers — deposit-only in most cases; you will need a second method to be paid out.
- Cryptocurrency — offered by some operators, with network fees and price movement you carry yourself.
Two costs catch people out. Currency conversion on euro or dollar accounts is charged twice — in and out — and the operator's rate is rarely the interbank rate. And withdrawal limits are often stated per day, week and month, so a large balance may be paid in instalments. Ask the casino for these figures in writing before you deposit; if the answer is vague, that itself is information.
On timing: verification is the usual delay, not the payment rail. Expect identity and address checks, and source-of-funds questions on larger balances. Complete them early rather than at the point you want paying.
What these sites actually offer
The catalogues behind the names above are broadly similar in shape, if not in size:
- Slots — the bulk of every library, spanning low-volatility titles that pay small and often and high-volatility games that do the opposite. Published RTP is the figure to compare, and some games ship in multiple RTP configurations.
- Progressive jackpots — pooled prizes that grow across a network. Often excluded from bonus play entirely.
- Table games — blackjack, roulette and baccarat in software form, typically contributing little or nothing towards wagering requirements.
- Live dealer rooms — streamed blackjack, roulette and baccarat with real croupiers, plus game-show formats. Higher table minimums than software versions.
- Mobile play — nearly all of it runs in a phone browser; dedicated apps are the exception.
Sports betting alongside the casino
Several of these operators, Kikibet among them, run a sportsbook next to the casino, usually on a shared wallet so one balance covers both. The betting side works differently from the casino side and your questions to us should reflect that. Pre-match and in-play markets, accumulators, bet builders and cash-out are standard; esports markets are increasingly common. Free bets carry minimum qualifying odds — often around 1.50 in decimal terms — and stake is not normally returned with winnings. Casino bonus funds and sportsbook bonus funds are typically ring-fenced from each other even when the wallet is shared, which is the single most common misunderstanding readers write to us about.
Who may use these sites, and what protection applies
You must be 18 or over. The casinos listed here are licensed overseas rather than by the Great Britain Gambling Commission, which is why they are not connected to GAMSTOP, the national self-exclusion scheme covering operators licensed for the British market. Accepting British customers is not the same as being authorised by the Commission to serve them, and we do not claim any specific licence on an operator's behalf — check the licence details in the site's own footer and verify them with the issuing authority.
The practical consequence is that the consumer protections attached to a Gambling Commission licence, including GAMSTOP registration and the Commission's complaints framework, do not apply. Dispute resolution runs through whatever body the overseas licence names. Deposit limits, loss limits and account self-exclusion may still be available at operator level, and it is worth setting them at signup rather than later.
If you are registered with GAMSTOP, your exclusion runs for the period you chose — six months, one year or five years — and does not end automatically on request. Gambling elsewhere during that period defeats the purpose of registering. Blocking software on your devices and a bank-level gambling block add a further layer. For free, confidential help, GamCare runs the National Gambling Helpline on 0808 8020 133, 24 hours a day. Our responsible gambling guidance sets out the tools in more detail, and the site terms explain the limits of what we publish.
Choosing your next step
If your question is about our copy, write to us and be specific — we would rather correct something than leave it wrong. If it is about your money or your account, the operator's support and then its named dispute body are the only routes with any power to resolve it. If it is about gambling that has stopped being a choice, contact GamCare rather than us. Information on these pages was last checked on 23 September 2026; offers move quickly, so treat the operator's own terms as the final word.